Sign Up for Paperless Billing

Follow the three steps below to register for paperless billing. 

Turn On Paperless Billing

Step 1.Log into your account

Log In

If you do not have an online account yet, please visit this page for instructions on how to register for an account.

Step 2.On Your Account at a Glance page...

From the My Profile drop down menu, select “Paperless”, OR under Services, select “Paperless”.

paperless1.jpg

Step 3.On the Paperless page...

Select “Yes” for the account(s) you want to register for paperless. Check the box to “agree to the terms and conditions”. Then, select “Save my changes”.

paperless2.jpg

Step 4.Confirmation Banner

You will see a confirmation banner indicating “Your changes have been saved”.

paperless3.jpg

Turn Off Paperless Billing

Step 1.Log into your account

Log In

Step 2.On Your Account at a Glance page...

From the My Profile drop down menu, select “Paperless”, OR under Services, select “Paperless”.

paperless1.jpg

Step 3.On the Paperless page...

Select “No” for the account(s) you want to un-register for paperless. Then, select “Save my changes”.

Paperless-turn off

Save my changes

Step 4.Confirmation Banner

You will see a confirmation banner indicating “Your changes have been saved”.

Changes have been saved

We are here to help resolve your billing concerns.

Send Us an Email

Report It Online

Use Clearwater Connect to report your billing concern or inquiry to us.

Make sure to include your account number, address, issue, and phone number, and we will address your issue as soon as we can.

Speak to a Representative

  • Call (727) 562-4600 to talk to a customer service representative about your utility bill.
  • Hours are 8 a.m. to 5 p.m., with a daily closure from 12:30 p.m. to 1:30 p.m.
  • You are welcome to submit inquires by email or Clearwater Connect.

Customer Assistance Resources

St. Vincent De Paul Society
Clearwater Area – 10:00am to noon / leave message if no answer 446-7038
Safety Harbor Area 796-5522
   
Salvation Army Social Services  
1521 Druid Road East, Clearwater 446-4177
   
Episcopal Church of the Good Shepard  
639 Edgewater Dr. Dunedin 733-4125
   
First United Methodist Church  
411 West Turner Street, Clearwater 446-5955
Once in a lifetime program 644-4795
   
Safety Harbor Neighborhood Family Center  
1003 4th St. North, Safety Harbor 791-8255
   
211 – Tampa Bay Cares 211
   
Low Income Home Energy Assistance Program (LIHEAP) Water & Gas  
333 31st Street, North St. Petersburg, FL 33713 327-0977
   
Pinellas County Urban League (LIHEAP & LIHWAP)  
4101 Central Avenue, St. Petersburg 327-2081
   
Mid Florida Community Services  
Pasco County LIHEAP – GAS & ELECTRIC ONLY 844-873-3185
   
Clearwater Neighborhood Family Center – 55+ and up to $60  
900 North MLK Jr. Ave, Clearwater 442-5355
Call for an appointment – Erma Family Development Coordinator  
   
Catholic Charities  
1213 16th St. N.  St. Petersburg, FL  33705 727-893-1314
   
Daystar Life Center  
1055 28th Street S.  St. Petersburg, FL  33712 727-825-0442
   
Metropolitan Ministries  
Utility Assistance 813-209-1200
   
Our Florida  
Rental and Utility Assistance 833-493-0594
   
Pinellas Opportunity Council  
Utility Assistance 727-823-4101
   
Hope Villages of America  
1552 South Myrtle Ave. Clearwater, FL 727-446-5964
   
Tampa Bay Neighborhood Housing Services  
Utility Assistance for those 55+ 727-442-4155
Residing in 33755 Zip Code (North Greenwood)  

 

Contact Us

Phone

(727) 562-4600

Email

CustomerService@MyClearwater.com

Location

Municipal Services Building
100 S. Myrtle Ave.
33756
View Map

Hours of Operation

  • Monday to Friday
  • 8 a.m. to 5 p.m. (excluding city holidays)
  • Phone lines will close daily from 12:30 p.m. to 1:30 p.m.

Report an Emergency

To report a gas or water leak or other emergency condition, call (727) 462-6633. This emergency line is available 24 hours a day, 7 days a week.

Due Dates

This bill is for services rendered and is due upon receipt. Bill will become past due 21 days from statement date.

Related Services

Related Pages

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